Sales Support Specialist job description template
If you are hiring for this role, start here. This free template is our detailed definition of the position, with everything you need to find and hire the right person. Copy it, add your own requirements, and post it.
What is a Sales Support Specialist?
Sales Support Specialists are professionals responsible for keeping sales operations running smoothly and efficiently.
They perform a variety of administrative and logistical support to sales teams to ensure they have everything they need to perform their job.
They also ensure the highest level of customer satisfaction by responding to their questions and inquiries.
They schedule meetings and sales appointments, work on improving sales targets, and process orders and customer requests.
The top Sales Support Specialist skills.
Five things separate a strong hire from a résumé that reads well. Use these as your scorecard criteria.
The job description, ready to post.
Copy it as written, or edit it until it sounds like your company. Both work.
We are searching for a competent and experienced Sales Support Specialist to join our expanding sales team. As our new team member, you will perform a variety of administrative and logistical duties to support the team. You will process and monitor orders, rush orders, and customer requests, and respond to customers’ phone calls and emails. Furthermore, you will monitor sales performance indicators, brainstorm new sales strategies, and work on improving sales targets.
As a Sales Support Specialist, you will also be responsible for identifying issues and problems with orders, deliveries, and payments and providing timely solutions to maintain customer satisfaction. Also, you will manage calendars and schedule meetings and appointments.
To ensure top success as a Sales Support Specialist, you should have exceptional customer service, communication, organizational, and problem-solving skills.
Duties and responsibilities
- Provide administrative and logical support to the sales team
- Perform data entry in regard to metrics, sales figures, and other information
- Answer customer inquiries and troubleshoot product and order issues
- Manage calendars and schedule meetings and sales appointments
- Monitor sales performance indicators
- Process orders and requests for rush orders
- Review pending orders and customer requests
- Ensure products are delivered on time
- Provide the sales team with all reports and information as needed
- Brainstorm new sales strategies and improve sales targets
- Respond to customers’ phone calls and emails
- Note and report any unusual activity to the supervisor
- Maintain and organize accurate filling and database systems
- Keep up with new product launches and ensure the sales team is up to date
Requirements
- High school diploma or GED
- Bachelor’s degree in business administration, business, or a similar field
- Working experience in customer or sales support
- Proficient computer skills
- Thorough knowledge of sales principles and customer service practices
- Extensive knowledge of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP)
- Outstanding communication and customer service skills
- Effective problem-solving
- Organization and time management
Take the template with you
Copy it straight into your job board or ATS, or have it emailed to you with the interview questions for this role.
Degree first, then the certification.
Sales Support Specialists need at least a high school diploma or a GED.
However, most companies and employers prefer candidates with a Bachelor’s or Associate’s degree in business, business administration, or marketing.
Candidates can earn specialized certifications to prove their expertise and knowledge in the hiring process.
Some of those degrees are Certified Professional Sales Person (CPSP) Certification and Customer Care Professional Certification.
Certified Professional Sales Person
Demonstrates expertise in professional sales techniques and practices.
National Association of Sales ProfessionalsCustomer Care Professional Certification
Validates skills in customer service and support excellence.
Customer Service Institute of AmericaSample interview questions for a Sales Support Specialist.
Once you have gathered the applications, work through these in order. Twelve questions across four areas, enough to tell your shortlist apart.
- Could you briefly introduce yourself?
- What are your greatest strengths?
- If you could live anywhere in the world, where would it be and why?
- What do you know about our product range and services so far?
- Are there any skills that you would like to improve working with us?
- What qualities do you possess that make you the ideal candidate for this job?
- What do you think is the most crucial element of customer service?
- This job requires perfect organization. Do you have any special methods that keep you organized?
- How would you approach a team member who continuously fails to reach sales targets?
- How do you typically deal with rude and difficult customers?
- What is your experience with sales and database software?
- Have you ever been given any marketing initiatives in the past? How did you handle it?
How much to pay when hiring.
Annual pay by percentile. Where you land depends on the size of the cycle they will own, and the 25th percentile is usually where a first analyst hire sits.
Hourly equivalents run from $11 at the 10th percentile to $27 at the 90th.
Candidates may apply under a different name.
Post the title your industry uses and keep the rest of the description. These three roles overlap enough that the same posting usually reaches all of them.
Three titles, one description.
Search behavior varies by industry, so the same job is advertised under several names. If you are unsure which one your candidates search for, run two titles and see which fills.
Sales Coordinator
A Sales Coordinator is a professional responsible for supporting the sales team and facilitating the sales process within an organization.
$46,399 medianSales Manager
Sales managers work for companies in a variety of sectors to assist them to accomplish their revenue goals.
$69,391 medianSales Representative
Sales Representatives are responsible for presenting, promoting, and selling the company’s products or services to existing and new customers.
$46,143 medianFrequently asked questions.
What do Sales Support Specialists do?
Sales Support Specialists are responsible for performing various administrative and logistical duties to assist the sales team.
They also process orders and customer requests, write reports on sales performance, respond to customer inquiries, and identify and troubleshoot orders or technical problems and issues.
Who do Sales Support Specialists report to?
Depending on the working environment, Sales Support Specialists typically report to the Sales Manager or Sales Director.
How much do Sales Support Specialists earn per year?
Sales Support Specialists earn between $22,500 and $55,500 annually.
What are the necessary skills for Sales Support Specialists?
Sales Support Specialists must have outstanding customer service, communication, problem-solving, organizational, and computer skills.
Other job description templates.
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