Credit Controller job description template
If you are hiring for this role, start here. This free template is our detailed definition of the position, with everything you need to find and hire the right person. Copy it, add your own requirements, and post it.
What is a Credit Controller?
Credit Controllers are financial professionals who often work in corporations, banks, insurance companies, credit agencies, etc.
They are responsible for managing and coordinating the debts of a company.
They also manage new requests for credit, assess credit applications, and determine the applicant’s eligibility.
Credit Controllers oversee all debts owed to the company and ensure payments are timely made.
Also, they process invoices, payments, and incoming funds.
The top Credit Controller skills.
Five things separate a strong hire from a résumé that reads well. Use these as your scorecard criteria.
The job description, ready to post.
Copy it as written, or edit it until it sounds like your company. Both work.
Our company is looking for an experienced Credit Controller to join us and manage the company’s debts. In this position, you will be responsible for collecting debts from debtors, evaluating and reviewing new credit requests, and approving and declining credit applications based on eligibility. You will also ensure clients submit their payments on time according to terms and conditions and respond to their inquiries and questions.
Your goal as a Credit Controller is to maximize the company’s profit by conducting regular credit control system analysis and implementing changes when they are needed. To be successful as a Credit Controller, you must have the ability to maintain professional relationships with clients, as well as to have excellent and strong communication, negotiation, computer, organization, and analytical skills.
Duties and responsibilities
- Evaluate and review credit requests
- Manage and collect debts
- Set up and explain credit terms to clients
- Negotiate payment plans and set terms and conditions
- Prepare, maintain, and collect reports, statements, and other documentation
- Establish and monitor credit control system in collaboration with executive team members
- Ensure clients submit payments timely
- Approve or decline credit applications
- Conduct credit control system analysis and implement changes as needed
- Report payment issues to the upper management
- Respond to clients’ inquiries and questions
- Process and maintain invoices and payments
- Liaise and collaborate with clients and coworkers
Requirements
- A Bachelor’s degree in finance, business, economics, accounting, or a similar field
- Prior working experience as a Credit Controller or a related role
- Proficiency with accounting and office software
- Strong understanding of loans, payments, taxes, interest rates, and other complexities
- Strong technology and computer skills
- Excellent communication and negotiation skills
- Strong analytical mind
- Organization
Take the template with you
Copy it straight into your job board or ATS, or have it emailed to you with the interview questions for this role.
Degree first, then the certification.
Credit Controllers typically have to obtain at least a Bachelor’s degree in accounting, finance, mathematics, economics, or a related field.
Some companies and employers also require further certification, such as Certified Public Accountant (CPA), Certified Financial Analyst (CFA), Certified Management Accountant (CMA), etc.
In order to become Credit Controllers, candidates usually must have at least 2 years of working experience in finance or accounting.
Certified Public Accountant
Demonstrates expertise in accounting and financial management.
AICPACertified Management Accountant
Validates skills in financial management and strategic decision-making.
IMAChartered Financial Analyst
Indicates proficiency in investment analysis and portfolio management.
CFA InstituteSample interview questions for a Credit Controller.
Once you have gathered the applications, work through these in order. Twelve questions across four areas, enough to tell your shortlist apart.
- Tell us your three traits and three weaknesses.
- Could you tell us more about your education?
- What can make you upset?
- How experienced are you when it comes to being a Credit Controller?
- How have you heard about our company?
- How long did you work at your last job?
- How would you handle a client who refuses to make a payment?
- Do you consider yourself a team player?
- How do you react in stressful situations?
- In what situations do your negotiation skills stand out?
- Do you have any ideas on how to improve our current credit control system, based on the information you have so far?
- How skilled are you with accounting and basic office software and programs?
How much to pay when hiring.
Annual pay by percentile. Where you land depends on the size of the cycle they will own, and the 25th percentile is usually where a first analyst hire sits.
Hourly equivalents run from $13 at the 10th percentile to $62 at the 90th.
Candidates may apply under a different name.
Post the title your industry uses and keep the rest of the description. These three roles overlap enough that the same posting usually reaches all of them.
Three titles, one description.
Search behavior varies by industry, so the same job is advertised under several names. If you are unsure which one your candidates search for, run two titles and see which fills.
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$44,308 medianFrequently asked questions.
Who do Credit Controllers report to?
If Credit Controllers work in financial institutions, they usually report to the Firm Manager or Bank Manager.
However, if they work in big companies or corporations, they report to the Financial Controller.
What qualifications are needed to become a Credit Controller?
In terms of degrees, Credit Controllers typically have a Bachelor’s degree in accounting, finance, economics, mathematics, or a similar field.
They may also obtain further professional certifications in finance or accounting.
How much do Credit Controllers earn annually?
Credit Controllers typically earn between $25,000 and $128,000 per year.
What are the crucial skills for Credit Controllers?
Successful Credit Controllers must have excellent communication, negotiation, analytical, problem-solving, technology, and organizational skills.
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