Case Manager Interview Questions - AvaHR
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Case Manager Interview Questions

Case Manager Interview Questions

Tuesday, April 1st, 2025


Case Manager Interview Questions

The Best Case Manager Interview Questions

If you want to hire a Case Manager, having well-prepared Case Manager Interview Questions is essential for finding a suitable applicant.

First, let’s take a closer look at this important job function.

What is a Case Manager?

A Case Manager is a professional who helps clients by managing their cases. Case Managers typically have a degree in social work, and they work with clients to identify their needs and find the best resources to meet them. Case Managers also provide advocacy and support to clients, and they help to connect clients with services that can help them.

Case Managers often have a Bachelor’s Degree in Healthcare Management or a related field, including social work, nursing, or health and human services.

What does a Case Manager do?

The role of a Case Manager is important in helping clients navigate the complex social service system. Case Managers work to ensure that clients receive the services they need, and they also help to connect clients with other resources that can help them. Case Managers play a vital role in helping clients achieve their goals and improve their lives.

A Case Manager is responsible for overseeing and managing a caseload of clients. They work with clients to develop case plans, provide support and resources, and track progress. Case Managers can be employed in a variety of settings, such as social service agencies, private practices, hospitals, and schools.

Case Manager Interview Questions

Some good Case Manager Interview Questions to ask include:

  • Describe a situation in which you had to manage a difficult client.
  • Tell me about a time when you had to prioritize multiple demands on your time.
  • What methods do you use to keep track of client progress?
  • How do you handle it when a client does not comply with treatment recommendations?
  • Describe a situation in which you had to advocate for a client.
  • What do you do when you encounter a problem that you cannot solve?
  • Tell me about a time when you had to deal with a difficult staff member.
  • How do you handle stress?
  • What is your experience working with Electronic Health Records (EHRs)?
  • Tell me about a time when you had to go above and beyond for a client.

Accounting Specialist Interview Questrions

Why is it important to prepare when interviewing a job applicant?

Case managers are responsible for coordinating care and services for patients, clients, or families. They work in a variety of settings, including hospitals, community health centers, mental health facilities, and social service agencies. Case managers may also be known as care coordinators or care managers.

When interviewing a case manager applicant, it is important to ask questions that will give you a sense of the applicant’s experience working with clients, as well as their ability to handle difficult situations. Questions about the applicant’s experience with Electronic Health Records (EHRs) can also be helpful in determining if they have the skills necessary to perform the job.

Case Manager Candidate Scorecard

Score 

Notes

Educational Background

Does the candidate have the appropriate educational qualifications or training for this position?

Prior Work Experience

Has the candidate acquired the necessary skills or qualifications through past work experiences?

Qualifications/Experience

Does the candidate have the technical skills necessary for this position?

Problem Solving Abilities

Has the candidate demonstrated critical problem-solving skills?

Communication

Did the candidate demonstrate team building and communication skills?

Would hiring this candidate steer your organization in the right direction?

Directional Fit

Is this a step forward or backward in this candidate's career?

Download Scorecard Template