Every reply in one place. Even the ones sent to somebody else.
Texts and emails from candidates land in one inbox the whole team can see, sent from the company number instead of somebody's personal cell. When your office manager is out for a week, the conversation is still there and anyone can pick it up mid-sentence.
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Hiring should not live in one person's text messages.
Right now the conversation with your best candidate is probably split across a personal cell, an inbox nobody else can open, and a sticky note. One number, one queue, and the whole team can see what was already said.
One number, one address
Candidates text the business and email the business. Nobody hands out a personal cell, and nobody has to change their number when they leave.
The thread follows the candidate
Every message, whoever sent it and whichever channel it came in on, sits in order on that person's profile next to their résumé and their scores.
Claim it or hand it off
Take a conversation so two people do not answer the same candidate, and pass it to somebody else before you leave for the day. The history goes with it.
Open a conversation and see everything. Including what you did not send.
Who claimed it, what has already been asked, what the candidate attached, and which of it went out by text and which by email. Anyone on the team can answer without calling you first to check.
Search conversationsSASummit AirHi Marcus, this is Priya at Summit Air. Your recording came through, thanks for doing it. Are you free Wednesday at 8 for a ride-along? You will be with Mike, our lead tech.
Wednesday works. Do I meet at the shop or the first job? Any chance we could do Thursday instead, my current shop just put me on a Wednesday install.
The shop, 4120 W Van Buren. Wear boots, we will be on a roof. Copying this by email so you have the address in writing.
“Thursday is fine, Marcus. Same time, same address, 4120 W Van Buren. I will let Mike know to expect you.”
When somebody is out, the conversation is not.
The worst week to lose a candidate is the week your office manager is on vacation. Hand her conversations to whoever is covering and they arrive with everything already said, so nobody has to open with "sorry, can you catch me up".
- Reassign a person's whole queue in one move
- Unclaimed conversations are visible to everyone, so none sit unread
- Nobody has to hand over a phone or a password
Search conversationsSASummit AirThe inbox everybody can see.
Owners and office managers answer candidates from one queue, on whichever channel the candidate started on.
“When my office manager had surgery we found out how much of our hiring lived in her text messages. Three people went quiet, because as far as they knew we stopped answering. That does not happen now.”
“Every text goes to the shop number now. Nobody is chasing a candidate from their own phone.”
Tina at the Summit Air front desk
“I picked up eleven conversations mid-sentence the week Priya was out. Not one candidate had to repeat themselves.”
What fills the inbox, and what empties it.
A shared inbox is only calm if most of the routine messages were never typed by a person in the first place.
Text & email
The sending side of the same system. Templates, merge fields and the company number that candidates reply to.
Explore →Custom user roles
Who can read the inbox, who can answer, and who only sees their own branch's conversations.
Explore →Automated actions
The confirmations, reminders and thank-yous that go out on their own, so what is left in the inbox is a real conversation.
Explore →Enriched candidate profiles
Where the thread ends up. The résumé, the scores and every message in one place, for as long as you keep the record.
Explore →Calendar & interview scheduling
Most of what is in a hiring inbox is people trying to agree on a time. Send a link and the back and forth stops.
Explore →Team collaboration
The inbox is what the candidate said. The profile is what your team thinks about it. Both live on the same page.
Explore →The ones that come up first.
Mostly about phone numbers and who is allowed to read what. A specialist will set this up with your actual team on a call.
Do candidates see anyone's personal number?
No. Texts go out from a number that belongs to the business, and replies come back into the inbox. Your manager does not hand out her cell, and you do not lose the thread when she moves on.
What if somebody texts a candidate from their own phone anyway?
Then that message is not in the record, and no software can fix that. What the shared inbox does is make the easy path the right one, because replying from AvaHR is faster than typing it out on a personal phone. In practice that is what moves the habit.
Can two people answer the same candidate at once?
The conversation shows who has claimed it, so the second person can see it is handled before they start typing. Anything that does go out is attributed, so you can always tell who said what.
Does this work with our email?
Connect the address you already use for hiring and replies land in the thread instead of one person's mailbox. Candidates see the same address they have always seen.
Can I stop some people from reading it?
Yes, it is a role setting like everything else. A lead tech can be allowed to read a thread so he knows what was promised, without being able to answer on behalf of the company.
What happens to the conversation after we hire someone?
It stays on their profile with the offer and the scorecards. When the same person applies again in two years, or when you need to show what was agreed, it is still there.