Home » Built to Grow Podcast: How to Scale a Service Business
Monday, April 13th, 2026
In this episode, Ryan Naylor sits down with Charles Drown, owner of Square One Home Inspections, for a candid look at what it actually takes to build a business from scratch.
Charles pulls back the curtain on the parts most people skip, the pressure of ownership, the slow early days of finding customers, and the hard truth that not every job is worth taking. From starting with nothing to building a steady referral engine, he shares the real strategies that drove his growth.
They cover:
- Using Instagram to build genuine relationships, not just an audience
- Why giving away value upfront pays off long-term
- Common pricing mistakes that hold new business owners back
- Knowing when to raise your prices and when to hold the line
- Tools and systems that create leverage and save time
- Making the shift from operator to true business owner
Charles also offers straightforward advice for anyone on the fence about starting. You don’t need permission, you just need to begin.
If you’re building or thinking about building a business, this episode delivers practical insight, honest perspective, and a clear look at what growth really requires.
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