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Client Service Coordinator job description template

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Median pay

$38,137per year, about $18 an hour

Range$21,000 to $49,500 a year

Hourly$10 to $24 an hour

Also calledClient Services Manager, Client Relationship Manager, Customer Service Coordinator

DepartmentAdministration and Office Support

The role

What is a Client Service Coordinator?

Client Service Coordinators act as primary liaisons between the company and its clients.

Their job is to ensure clients receive appropriate assistance and care and that they are satisfied with the services provided.

Client Service Coordinators coordinate interactions between clients and the company, provide direct support to clients regarding the company’s products and services, and maintain clients’ accounts and databases.

They also assist in the development of marketing plans, content and strategies, and provide administrative support to other team members.

What to screen for

The top Client Service Coordinator skills.

Five things separate a strong hire from a résumé that reads well. Use these as your scorecard criteria.

SkillWhy it matters

CommunicationClient Service Coordinators need strong communication skills to effectively interact with clients and other employees. Communication involves listening to clients’ needs, sharing ideas and visions, and providing advice and instructions. Communication also allows Client Service Coordinators to build relationships with clients.

Problem-SolvingProblem-solving skills are essential for Client Service Coordinators because they are the ones responsible for resolving issues that clients may have. Effective problem-solving shows that Client Service Coordinators are professionals capable of identifying and solving any problem and therefore ensuring client satisfaction.

OrganizationClient Service Coordinators must be well-organized in order to manage multiple tasks and responsibilities during the day. They usually have a lot on their plate, from meeting with clients, assisting team members, maintaining files, scheduling meetings, etc. They must have excellent organizational skills to stay on track.

Customer ServiceExceptional customer service skills help Client Service Coordinators establish and maintain long-term business relationships with clients. Customer service helps them identify and understand their needs in order to achieve mutually successful business deals. Customer service involves being positive, attentive, and professional with clients.

Computer SkillsComputer proficiency is crucial for Client Service Coordinators because the ability to use various software and computer programs helps them keep track of their tasks and client information. They can use spreadsheets, databases, and other options to maintain client records and accounts, schedule meetings, and keep track of sales and inventory.

Free template

The job description, ready to post.

Copy it as written, or edit it until it sounds like your company. Both work.

Client Service CoordinatorAdministration and Office Support · Free to use and edit

We are searching for a qualified candidate who will join our company as a Client Service Coordinator. In this position, you will act as a primary liaison between the company and its clients and coordinate interactions and communication between them. Your job will be to provide direct assistance to clients regarding the company’s products, services, or business proposals, connect clients to relevant departments, and ensure they receive the best customer care and experience.

Additionally, you will schedule meetings with clients, company representatives, and other parties, address and resolve any problems or inquiries from clients, and provide administrative support if needed. You will also maintain accurate databases of clients’ information and accounts.

You should have outstanding communication, problem-solving, customer service, organization, and computer skills.

Duties and responsibilities

Serve as a primary liaison between the company and its clients
Oversee and coordinate interactions and communication between clients and the company to ensure their needs are met
Ensure clients are satisfied with the customer service experience
Create and maintain databases of client records and information
Provide direct assistance to clients in person or via phone
Schedule meetings and conferences between clients and the company representatives
Connect clients to relevant departments to provide solutions to problems and inquiries
Coordinate with clients to understand their needs and demands
Assist in the development of marketing plans, strategies, and content
Maintain positive relationships with clients
Collaborate with other professionals to develop business proposals for clients
Provide administrative support to team members by organizing meetings, answering phones, etc.

Requirements

Bachelor’s degree in business, marketing communications, information management, or a related field
Previous working experience in management or customer service is preferred
Strong computer skills, including the ability to use various database software and MS Office
Experience in people management and the ability to establish positive relationships with clients
Excellent organizational skills
Outstanding communication and customer service
Superb problem-solving

Add your pay range, benefits, and location before you post. Postings with a stated range get significantly more finished applications than the ones that leave it out.

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Education

What education this role needs.

The minimum educational requirement for Client Service Coordinators is a Bachelor’s degree in business, marketing, communications, information management, or a related field.

Relevant coursework helpful for this position includes business law, computer skills, marketing, statistics, etc.

Prospective applicants typically need some previous working experience in customer service or marketing to gain the necessary skills for this position.

Most companies often provide on-the-job training for their new Client Service Coordinators.

After the applications land

Sample interview questions for a Client Service Coordinator.

Once you have gathered the applications, work through these in order. Twelve questions across four areas, enough to tell your shortlist apart.

Personal

What do you consider your biggest weakness?
If you weren’t a Client Service Coordinator, what would you be?
Would you share some of your life goals with us?

Human Resources

Could you tell us some about your professional experience so far?
How do you believe you can contribute to our company’s success?
Do you have any questions about our products or this position at this point?

Management

Could you briefly describe your organizational style?
How do you handle unexpected changes in the schedule?
Are you more productive as an individual or as a part of a team?

Technical Skills and Knowledge

How do you most effectively collect client feedback?
What is your experience utilizing database software and spreadsheets for maintaining client information?
How do you typically deal with difficult and demanding clients?

Score answers with AvaHR scorecards

Pay

How much to pay when hiring.

Annual pay by percentile. Where you land depends on the size of the cycle they will own, and the 25th percentile is usually where a first analyst hire sits.

10th percentile$21,000

25th percentile$31,500

Median$38,137

75th percentile$42,000

90th percentile$49,500

Hourly equivalents run from $10 at the 10th percentile to $24 at the 90th.

Related job titles

Candidates may apply under a different name.

Post the title your industry uses and keep the rest of the description. These three roles overlap enough that the same posting usually reaches all of them.

Same work, different title

Three titles, one description.

Search behavior varies by industry, so the same job is advertised under several names. If you are unsure which one your candidates search for, run two titles and see which fills.

Browse every title

Client Services Manager

$56,182 median

Client Relationship Manager

Client Relationship Managers are business professionals who focus on developing strong relationships with clients and maintaining trust and loyalty.

$51,115 median

Customer Service Coordinator

$38,157 median

Questions

Frequently asked questions.

What do Client Service Coordinators do?

Client Service Coordinators act as a primary link between the company and its clients.

They coordinate the interactions and communication between two parties and ensure clients receive suitable assistance and excellent customer experience.

Where can Client Service Coordinator work?

Client Service Coordinators can work in various settings, such as law firms, insurance companies, real estate offices, financial institutions, etc.

How much do Client Service Coordinators earn annually?

Client Service Coordinators earn between $21,000 and $49,500 per year.

What are the crucial skills for Client Service Coordinators?

Client Service Coordinators must have excellent communication, customer service, organizational, problem-solving, and computer skills.

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