Agency Manager job description template
If you are hiring for this role, start here. This free template is our detailed definition of the position, with everything you need to find and hire the right person. Copy it, add your own requirements, and post it.
What is an Agency Manager?
Agency Managers work in various types of industries and corresponding agencies where they monitor daily operations and ensure employees complete their responsibilities properly and successfully.
They are responsible for establishing and maintaining positive client relationships, ensuring adherence to state and federal guidelines, laws, and regulations, setting agency goals, and encouraging progress.
Agency Managers undertake a range of administrative duties, such as scheduling employee shifts, overseeing budgets, planning events, and maintaining reports.
They also interview, hire, and train new employees.
The top Agency Manager skills.
Five things separate a strong hire from a résumé that reads well. Use these as your scorecard criteria.
The job description, ready to post.
Copy it as written, or edit it until it sounds like your company. Both work.
We are searching for an experienced Agency Manager to join our team! As an Agency Manager, you will be responsible for monitoring daily operations in the agency and ensuring all employees perform their duties successfully. You will organize and schedule employee shifts and vacations, ensure adherence to state and federal laws and regulations, and secure the smooth execution of the agency’s operations at all times.
In addition, you will be in charge of administrative and financial duties, such as overseeing budgets, maintaining financial reports, planning events, tracking expenditures, managing cash flow, etc. You will also interview, hire, and train new employees, perform evaluation performances on existing employees, and set the agency’s goals and objectives.
In the end, you should have outstanding industry knowledge, as well as fantastic communication, leadership, strategic thinking, and financial management skills.
Duties and responsibilities
- Monitor daily operations in the agency and ensure employees complete their duties successfully
- Establish and maintain client relationships through regular communication
- Ensure all agents and other employees adhere to state and federal guidelines, laws, and regulations
- Organize and schedule employee shifts, vacations, and sick days to ensure the agency runs smoothly at all times
- Interview prospective candidates for job openings and conduct background checks
- Evaluate employee performance regularly to determine if they are meeting goals
- Manage administrative and financial duties, such as overseeing budgets, maintaining reports, and planning events
- Handle the agency’s financial resources by tracking expenditures, generating reports on revenue, managing cash flow, etc
- Create and implement strategic plans for the agency based on current industry trends and client requirements
- Set agency goals, encourage progress, and implement operations improvements
- Recruit and train new agents
Requirements
- Bachelor’s degree in business, business management, HR, communications, public relations, or a similar field
- Minimum 3 years of agency working experience
- Sound knowledge and understanding of the industry’s best practices
- Familiarity with state and federal laws, regulations, and guidelines
- Exceptional communication and leadership
- Extensive experience with budget management
- Strategic mind
Take the template with you
Copy it straight into your job board or ATS, or have it emailed to you with the interview questions for this role.
What education this role needs.
Agency Managers need at least a Bachelor’s degree in business, business management, HR, communications, public relations, or a related field.
Some employers require a Master’s degree in business administration since it provides candidates with the necessary skills to run a business, such as financial analysis, business strategy, marketing, etc.
Before candidates start to gain experience, they need to choose an industry in which they want to build their careers.
They should by pursuing entry-level jobs that will help them learn about the industry and its specific processes and procedures.
Sample interview questions for an Agency Manager.
Once you have gathered the applications, work through these in order. Twelve questions across four areas, enough to tell your shortlist apart.
- Could you name three characteristics that describe you?
- What subjects were you best at in school?
- Do you have any particular interests outside of work?
- Could you tell us more about your degree?
- How familiar are you with our agency’s operations?
- What makes you the perfect individual for this position?
- What would you do if one of your agents made a decision that negatively impacted a client?
- What is your experience with interviewing and hiring new employees?
- Have you ever made a public speech or presentation? How did you handle it?
- What industries do you have the most knowledge about?
- How do you typically handle the agency’s budget and financial information?
- What methods or digital tools do you use to stay organized?
How much to pay when hiring.
Annual pay by percentile. Where you land depends on the size of the cycle they will own, and the 25th percentile is usually where a first analyst hire sits.
Hourly equivalents run from $7 at the 10th percentile to $49 at the 90th.
Candidates may apply under a different name.
Post the title your industry uses and keep the rest of the description. These three roles overlap enough that the same posting usually reaches all of them.
Three titles, one description.
Search behavior varies by industry, so the same job is advertised under several names. If you are unsure which one your candidates search for, run two titles and see which fills.
Office Manager
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$51,476 medianFrequently asked questions.
What do Agency Managers do?
Agency Managers monitor daily operations and activities in an agency.
They ensure the smooth execution of responsibilities and operations, evaluate employee performance, hire and train new employees, handle administrative and financial duties, and implement effective business and financial strategies.
Where do Agency Managers work?
Agency Managers can work in a variety of settings, such as advertising, marketing, public relations, real estate, and insurance agencies.
Do Agency Managers need a Master’s degree?
A Master’s degree is not a necessary requirement.
However, the majority of employers would prefer candidates with a Master’s degree in business administration or another field because it proves their financial, management, and marketing skills.
What skills do Agency Managers need?
Agency Managers must have extensive knowledge of the industry they work in, as well as excellent communication, leadership, strategic thinking, financial management, and organizational skills.
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