Valet job description template
If you are hiring for this role, start here. This free template is our detailed definition of the position, with everything you need to find and hire the right person. Copy it, add your own requirements, and post it.
What is a Valet?
Valets are professionals who mainly work in luxury hotels and high-end establishments, where they welcome and greet guests upon their arrival.
Valets offer guests their services, which include parking, retrieving, and maintaining their vehicles and assisting with their luggage and heavy objects.
They are responsible for ensuring the security and safety of guests’ vehicles, properly labeling and preserving keys, and inspecting vehicles for damage.
Valets also collect necessary information from guests, such as insurance, vehicle number, and room number.
The top Valet skills.
Five things separate a strong hire from a résumé that reads well. Use these as your scorecard criteria.
The job description, ready to post.
Copy it as written, or edit it until it sounds like your company. Both work.
Our hotel is hiring a pleasant Valet to join our staff. You will be responsible for welcoming guests upon their arrival, opening and closing car doors, unloading their luggage, and collecting car keys and necessary information. You will safely and duly park the guests’ vehicles in the hotel parking lot, provide basic maintenance and cleaning if needed, and return vehicles and keys to guests when they leave.
Additionally, you will ensure the safety and security of vehicles and inspect them for any damage before returning them to guests. In order to properly care for vehicles, you should collect all the necessary information, such as insurance or special requests from guests. Your goal will be to provide amazing customer service by answering questions from guests and providing assistance.
To be successful as a Valet, you should have outstanding customer service, communication, attention to detail, active listening, and organizational skills.
Duties and responsibilities
- Welcome and greet guests in from of a hotel or other high-end establishment
- Assist guests with opening and closing vehicle doors
- Unload the guests’ luggage from vehicles and assist with heavy objects
- Safely park vehicles in the hotel parking lot and retrieve them upon request
- Inspect vehicles for possible damage and collect insurance information in case of an accident
- Perform basic maintenance on vehicles, such as oil change or cleaning
- Collect necessary information from guests, such as vehicle number, room number, special requests, etc
- Ensure the safety and security of vehicles at all times
- Collect and label keys and return them to guests when they leave
- Answer questions and provide information about hotel amenities, tourist attractions, restaurants, shops, etc
- Announce prices for valet services and accept payments
- File paperwork regarding vehicles and daily transactions
- Adhere to hotel safety standards, rules, and regulations
Requirements
- High school diploma/GED
- Prior working experience as a Valet or another customer service position
- Valid driver’s license and clean driving record
- Experience driving and parking different types of vehicles
- Extraordinary customer service skills
- Active listening skills and attentive communication
- Attention to detail
- Organization and multitasking
- Neat appearance
Take the template with you
Copy it straight into your job board or ATS, or have it emailed to you with the interview questions for this role.
What education this role needs.
Valets are usually required to have a high school diploma or a GED for this position.
Prospective candidates can enroll in a post-secondary program in Valet Management from an accredited community college.
These programs typically last a year and involve courses in valet management, valet operations, valet controls, etc.
Once they get hired, Valets typically receive on-the-job training from hotel supervisors or managers.
They learn about specific hotel standards and regulations and ways how to interact with guests and resolve complaints.
Sample interview questions for a Valet.
Once you have gathered the applications, work through these in order. Twelve questions across four areas, enough to tell your shortlist apart.
- Could you name some of your strengths and weaknesses?
- How old were you when you received your driver’s license?
- What activities do you enjoy when you are not working?
- What is your previous working experience?
- What qualities do you possess that make you suitable for a Valet?
- Why do you want to work in our hotel in particular?
- Do you have experience driving and maintaining luxury vehicles?
- How would you assure a guest that his vehicle is properly parked and secured?
- How do you remain organized and focused?
- How well do you know general hospitality rules and regulations?
- What would you do if you noticed damage on a parked vehicle?
- What is your experience with the basic maintenance of vehicles?
How much to pay when hiring.
Annual pay by percentile. Where you land depends on the size of the cycle they will own, and the 25th percentile is usually where a first analyst hire sits.
Hourly equivalents run from $5 at the 10th percentile to $17 at the 90th.
Candidates may apply under a different name.
Post the title your industry uses and keep the rest of the description. These three roles overlap enough that the same posting usually reaches all of them.
Three titles, one description.
Search behavior varies by industry, so the same job is advertised under several names. If you are unsure which one your candidates search for, run two titles and see which fills.
Guest Service Representative
Hotel Front Desk Clerk
A Hotel Front Desk Clerk is a professional responsible for creating a welcoming and efficient experience for guests at a hotel.
$29,851 medianFrequently asked questions.
What do Valets do?
Valets are professionals who work in hotels to welcome guests, assist them with luggage, and park and secure their vehicles during their stay.
They collect necessary insurance and vehicle information, perform basic maintenance and cleaning, inspect and secure vehicles from damage, and provide any additional assistance to guests.
Where do Valets work?
Valets are typically hired by luxury hotels, restaurants, business complexes, and other high-end establishments.
Who do Valets work with?
Valets collaborate with other hotel staff members, such as hotel front desk agents, concierges, etc.
What are the essential skills for Valets?
Valets must possess extraordinary customer service, communication, active listening, attention to detail, and organizational skills.
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